Terms & Conditions

Each item is lovingly handmade in my Staffordshire studio and quality checked throughout making and once finished, before dispatch. Due to the handcrafted nature, no two pieces are the same. Each will have unique differences.

Great care is taken to ensure that photographs and product descriptions are a true representation of the products so that you receive products that you are happy with.

I hope that all of my customers are happy with their purchases and the service that I provide. If for any reason you are not happy I will do my best to resolve the issue.

Refunds & Exchanges

Personalised and made to order items are non-returnable and non-refundable by UK law.

Due to hygiene reasons earrings cannot be returned, unless they are faulty.

Jewellery purchased online at www.madebydaisy.co.uk can be exchanged or refunded provided that you notify us via email within 14 calendar days from the date of receipt of your item. Goods must be returned in their original condition, with the original packaging and goods receipt. Goods must be received by Made By Daisy within 21 days from receipt of your goods. Provided that the goods are returned in the same condition we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.

Delivery

Please double check that your address is correct to ensure that your product will be sent to the right address. If your item is returned to us due to an issue with the address provided, there will be a charge to re-post the item out to you again at a different address.

UK Delivery

Delivery in the UK is free for all orders. Everything is sent via Royal Mail. Higher value orders of over £50 are tracked and require a signature upon receipt.

Overseas Delivery

We charge a flat fee of £5 shipping for the majority of overseas deliveries. Orders of a higher value are sent tracked and require a signature upon receipt.

If your order is to be delivered to a country where post can be an issue, it is recommended that we arrange a delivery via DHL. There will be an additional charge for this service.

Turnaround Times

Turnaround times vary depending on how busy I am, as the majority of my products are hand made to order. As an idea, I would say to allow 2 - 3 weeks for your order to arrive. However, if you have a tighter deadline than this please do get in touch as I can quite often work to tighter deadlines, and will always try to fit it in if possible. Also please note that in busier periods lead times will be extended - at these times I will post a notice up on the website.